PRIVACY POLICY

Pongoose is committed to protecting and respecting your privacy. By visiting this website, you are deemed to be on notice of, and to agree with, the manner in which we collect and process personal data which we receive via this website. If you do not agree with the manner in which we collect and process personal data, you should leave this website now and you should not revisit it.

OUR POLICY ON DATA PROTECTION

We fully respect your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer to us will be treated with the highest standards of security and confidentiality in full compliance with the provisions of the Data Protection Acts. We do not collect any personal data about you on this website, apart from information which you volunteer, whether by using our online forms, our e-mail subscription list or otherwise. Any information which you provide in this way will not be made available to any third parties unless we have received your express permission in this regard before doing so or unless we are obliged by law to pass on any such information. We may use data which you have submitted to us for statistical, market research, search engine optimisation (“SEO”) or promotional purposes. However, if we do use any of your data in any of these ways we will ensure that it will not be possible for any third party to identify the data as being attributable to you.

OBTAINING COPIES OF YOUR DATA

Unless your right of access to the data which you have requested is restricted by section 5 of the Data Protection Acts, on request, we will supply copies of any personal data relating to you which we have received from you via this website. We are entitled to destroy any personal data which you submit to us at our discretion. In the event that we have destroyed any personal data which you have supplied to us we will not have any obligation to supply you with copies of this destroyed data. If you wish to obtain copies of any personal data which we hold, you should e-mail us at pongoose.climbing@gmail.com. You should include any personal identifiers which you supplied earlier via the website (such as your name, address, phone number, e-mail address etc). If you make a request in respect of your personal data, we will comply with this request within forty days of receiving it in writing.

CORRECTING INACCURATE INFORMATION

If you discover that we hold inaccurate information about you, you can request us to correct that information. Any such request must be in writing and should be transmitted to us by email at the address referred to above.

DELETING YOUR DATA

In certain circumstances, you may also request that data which you have supplied to us via the website be deleted. If you wish to request a deletion, you will be expected to identify some contravention of data protection law in the manner in which we have processed the data which you require to be deleted. If you are concerned about how personal data are processed via this website, please do not hesitate to bring such concerns to our attention.

RIGHT TO COMMUNICATE

If you provide us with any postal or email address, we may communicate with you by post or email to provide you with promotional information regarding the products and services which we provide. If you do not want to receive such information from us you must notify us of this via email.

TECHNICAL DETAILS RECORDED VIA THIS WEBSITE

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. The Google Analytics cookies included on this site are enabled for Display Advertising features (e.g., Re-marketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Using the Ads Settings you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. You can also refer to Google Analytics’ currently available opt-outs for the web.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We will make no attempt to identify individual visitors to our website, or to associate the technical details listed above with any individual. It is our policy never to disclose such technical information in respect of individual website visitors to any third party (apart from our internet service provider and persons providing SEO services on our behalf, who record such data on our behalf and who are bound by confidentiality provisions in this regard), unless obliged to disclose such information by a rule of law or unless we believe that our website is being visited for the purpose of committing an offence. The technical information will be used only by us, and only for statistical, market research, SEO and other administrative purposes. Technical details which we cannot associate with any identifiable individual do not constitute “personal data” for the purposes of the Data Protection Acts and we will therefore not be obliged to comply with a request for copies of any such data.

INTERCEPTION BY THIRD PARTIES

While we will treat any personal data received from you in accordance with the terms set out in this privacy statement and we will take all reasonable steps to store the data securely, we cannot ensure that your data is not intercepted by third parties in the course of being transmitted to us. In the event that any information is intercepted when being transmitted to us via the internet we will bear no responsibility or liability to you for the manner in which any such intercepted data is used by any third parties.

EXTERNAL LINKS

This privacy statement relates only to the website of Pongoose. We may occasionally have links to external websites on our website. Any external links to other websites are clearly identifiable as such, either with logo pictures or in text. We do not have any control over the privacy policies or the terms of use of any of these external websites. In the event that you visit any of these sites, whether by means of following the link on our page or otherwise, we will bear no responsibility or liability to you in respect of any such external websites, whether in respect of the manner in which your personal data is processed or otherwise. The fact that we have placed a link to an external website on our website does not signal that we agree with or endorse or are desirous of publishing any statement which is contained on any such external website.

SHOPIFY AND PAYMENT DETAILS

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

CHANGES TO OUR POLICY

We may make changes to this privacy policy from time to time. Any such policy changes will be reflected in our privacy statement which will be posted on this page. Accordingly, if you visit this website regularly you should consult this page periodically to ensure that you are aware of our current policy.

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